bajje live's Privacy Policy

bajje live collects the following types of information from users. This information is used solely for the safe and effective operation of the platform.

1.1 Information Provided Directly

• Name, date of birth, mobile number and email address provided at the time of registration.
• Government-issued ID or passport details submitted for identity verification.
• Financial transaction details such as bKash, Nagad or Rocket account numbers (not cards or PINs).
• Messages sent to the support team via live chat or email.

1.2 Information Collected Automatically

• Device type, operating system, browser name and version.
• IP address and general geographic location.
• Time spent on the site, pages visited, and login and logout times.
• Browsing behaviour collected through cookies and similar tracking technologies.

Collected information is used for specific and well-defined purposes. bajje live does not use your information for unnecessary purposes under any circumstances.

• Completing the account registration process and confirming identity verification.
• Securely processing all financial transactions including deposits and withdrawals.
• Providing 24/7 live chat and email support in Bengali and English.
• Detecting unusual transactions or account activity to prevent fraud.
• Technical improvement of the platform and enhancement of user experience.
• Running responsible gaming programmes and monitoring the risk of excessive play.
• Meeting applicable legal and regulatory obligations.

bajje live applies industry-standard technical and organisational measures to protect user data. A multi-layered security framework is maintained to ensure that your sensitive information does not reach unauthorised parties.

3.1 Technical Security

• TLS/SSL encryption is used for all data transfers, preventing third-party interception.
• Passwords and sensitive data are always stored in hashed form — never as plain text.
• Servers and databases are operated in secure environments and undergo regular security testing.
• An additional layer of protection is added through OTP verification when accessing an account.

3.2 Organisational Security

• Only authorised staff have access to user data, and their activities are logged.
• Data protection agreements are in place with third-party payment processors and service providers.
• In the event of a data breach, there is a process in place to notify affected users as quickly as possible.

bajje live may share limited information with third parties under specific circumstances and strict conditions. Those circumstances are listed below:

• Payment Processors: The minimum necessary information is shared with bKash, Nagad, Rocket, and bank transfer service providers to complete transactions.
• Gaming Software Providers: Session and identity information required to run games may be transmitted to game studio servers.
• Legal Authorities: Information may be provided in response to a lawful order from law enforcement agencies or courts, as required by applicable law.
• Fraud Prevention Services: Limited and anonymised data may be shared with specialised cybersecurity partners to keep accounts secure.

bajje live uses cookies and similar technologies on the site to help improve your browsing experience. Cookies are small text files stored on your device.

5.1 Types of Cookies

• Essential Cookies: These are necessary to maintain login status and run security processes. Disabling them will affect the core functionality of the site.
• Functionality Cookies: Used to remember your preferred language, theme, and other personal settings.
• Analytics Cookies: Collect anonymised statistics to understand which sections of the site are used most.

You can control or delete cookies from your browser settings. However, disabling essential cookies may prevent you from accessing your account.

bajje live retains user information only for as long as necessary. The retention period depends on the type of information and applicable legal obligations.

• Account Information: Retained for as long as the account is active and for the legally required period after it is closed.
• Financial Transaction Records: Kept for the period specified under financial regulation laws.
• Support Communications: Retained for a limited period for dispute resolution and service improvement purposes.
• Browsing Logs: Kept for a defined short period for security and system maintenance purposes.

As a bajje live user, you have certain fundamental rights over your personal information. You may exercise these rights at any time.

• Right to Access: You can find out what information bajje live holds about you and request a copy of it.
• Right to Correction: If any information is incorrect or incomplete, you can request that it be corrected.
• Right to Deletion: In certain circumstances you can request that your information be deleted, though this may not be possible where legal obligations apply.
• Right to Object to Processing: You can object to your information being used for marketing purposes and request that processing be restricted.
• Right to Data Portability: Where applicable, you can request your information in a structured format.

bajje live strictly prohibits account registration and use of its services by anyone under the age of 21. We do not knowingly collect personal information from any person under the age of 21.

Date of birth verification is mandatory at the time of account registration. If the identity verification process confirms that a user is below the required age, the account is closed immediately and any stored information is deleted. Our Responsible Gaming Policy contains detailed guidance on this matter.

bajje live uses a global gaming infrastructure, which means that in some cases your information may be processed on servers outside Bangladesh. In such cases, the following safeguards are maintained:

• It is confirmed that adequate data protection measures are in place in the recipient country or organisation.
• All international data transfers are completed via encryption and are protected by data protection agreements.
• The receiving party may not use the information for any purpose beyond those stated in this policy.

bajje live reserves the right to change, amend, or update this privacy policy as needed. After any change, the updated policy will be published on this page and the "Last Updated" date at the top will be revised.

For significant changes, registered users will be notified by email or via live chat. Continued use of the site after a change is made will be considered acceptance of the updated policy.

To get a full understanding of our service terms, learn more about bajje live — our operations and standards are set out in detail there.